Escape rooms have been a hit in our little red dot for quite a number of years. And the trend has yet to die down, and we can totally understand why is this so. Playing escape room is a whole lot of fun with different groups of people and each location has a few different rooms to try. Trust me, it is easy to get addicted to the thrill of escaping and the moment of victory when you escaped successfully. Moreover, it helps to foster greater team bonding and camaraderie. As we were not allowed to take photos of the room, we could only share the experience we had at the both escape rooms, in words. 🙂
Exit Plan – Tickin’ Time Bomb (50min)
I tried out the room, ‘Tickin’ Time Bomb’ with a group of 3 pax. This was my very first escape game and honestly speaking, my friends and I were quite disappointed at how there was no secret door/room and there were only puzzles for us to solve. Yes, we have to admit that lots of brain juice is required for this game. Being our first escape game, the personnel gave us the option to call for unlimited hints. We were grateful for that option but we tried our very best to avoid calling for help and solve them ourselves.
I have to say the props and puzzles were quite poorly-maintained and some puzzles were printed in paper and some were like kiam chye (i.e. crumpled), possibly due to the age of the room. I am unsure as to whether the props have been updated after the time we went, but I would say say the condition of the room, at that point in time (May 2016), was not up to my expectation. Not much effort was observed in the interior design of the room as it was just a room with four walls, with minimal decorative materials that suit the theme of the game.
Also, we were quite unhappy with the staff’s arrogance and the tone of his voice, especially when he came in after the end of the game. When we did not successfully escape from the room, he came in and asked us how many locks did we open and when we told him (I shall not reveal how many.. :P), he was in a shock and revealed the answer to us as if it is as simple as ABC, and yet we could not get it. Hey, are you sure you are doing this to your customer? I am sure that is a lack of EQ and empathy on his part. When your customer failed to escape from the room, shouldn’t you be more encouraging so that we will come back for more and challenge ourselves to escape another room? Nope, he has totally failed that aspect and I will not be going back for goodness sake.
I do not know if this particular staff is still working there, but he has left me a bad impression of that place and I will not be visiting that escape room unless necessary. I believe that customer service is an important key to ensure customer loyalty, thus bringing back returning customers.
Warriors Rating: 2.5/5
The Escape Artist (Prinsep Outlet) – (1 hour)
For the Groupon deal, we only get to choose between ‘Forsaken Vault’ or ‘The Beginning Room’ for the Prinsep outlet. Since ‘The Beginning Room’ is haunted in nature, we chose ‘Forsaken Vault’ instead. 😛
I tried out the room, ‘Forsaken Vault’ with a group of 4 pax. As this was the first escape room that 3 of my friends have been to, the personnel was kind enough to give us the option to get unlimited helps and of course, we chose that. haha. For seasoned players, you could opt for the new Hero System, which gives each player opportunity to roleplay by choosing between 7 standard abilities and 1 unique ability per room! Before entering the room, players get to choose the abilities that best fit into the gameplay and give the best chance of escaping at the fastest time possible. 🙂
For the’Forsaken Vault’, we were first split into 2 groups and were brought to different entrances. (Psst.. doesn’t this already make things interesting? 😛 ) Then we were supposed to find clues and break locks to meet up and continue breaking more locks to escape the room.
We did not manage to escape in time, but the staff were nice enough to extend the session for us, with no extra charge! 😀 How awesome is that! I guess it was also because there was no reservation after ours, so it was okay to extend. And, guess what? We managed to escape (of course, with quite a number of helps offered). Overall, we think that the customer service was great and the staff were friendly and willing to help. Their tone of voice would not make us feel judged or uneasy. Thus, we feel comfortable to ask and break through safe and sound (though not in time)! 🙂
The props, interior setting and atmosphere were awesome. I love how they designed the interior like a dungeon and this totally made us feel the urge to escape this eerie place. This totally exceeded my expectation. 🙂 You must give it a try!
Warriors Rating: 4/5
Overall Verdict: As compared to the Exit Plan which only allows 50-minute of play time, The Escape Artist allows 1-hour of game time. The customer service level that I received from The Escape Artist is a lot better than the Exit Plan’s as well. The atmosphere, design of the room and props are a whole lot better in The Escape Artist too. I would go for The Escape Artist again in the near future. 🙂 Let us know which other Escape Rooms are worth a try! 😉
Currently, both are having deals on Groupon. Check them out if you are out to challenge yourself and escape! 😀
The Escape Artist – https://www.groupon.sg/deals/singapore/the-escape-artist-3/103740725
$42 for 1-hour Escape Room Game for 4 people
$64 for 1-hour Escape Room Game for 6 people
Official website: http://www.theescapeartist.sg/
Address for Sentosa outlet:
52 Telok Blangah Road, Telok Blangah House #01-01 Singapore 098829
Mon – Thu: 2pm – 11pm / Fri – Sun & public holidays: 2pm – 12am.
Address for Prinsep outlet:
52A Prinsep Street #01-01 Singapore 188683
Mon – Thu: 12pm – 11pm / Fri – Sun & public holidays: 12pm – 12am.
$49.90 for 50-minute Escape Room Game for 4 people
$73.90 for 50-minute Escape Room Game for 6 people
Official website: http://www.exitplan.sg/
279 New Bridge Road #03-01, Singapore 088752 (above Manbok Korean Restaurant)
2 minutes’ walk from Chinatown MRT (Exit A) and Outram MRT (Exit H)
Monday – Thursday: 12pm – 10pm
Friday & Saturday: 12pm – 11pm
Visited The Escape Artist on 29 Oct 2016 and The Exit Plan on 31 May 2016.
* Note that this review is only based on the 1 room that I have tried, out of the many rooms that each escape room company offers. And the level of customer service that I have received on that particular day and timing. Feel free to share with us the experience you had as well. 😉
After 5 Warriors